Dynamics 365 Field Service

Tracking details of multiple customers and their contracts becomes effortless. The platform provides flexibility in monitoring contracts across the team, offering crucial information for lead identification.

Access Microsoft Dynamics Field Service through a mobile application, supporting offline interactions and real-time communication. This feature allows organizations to operate on the go, regardless of network coverage.

Track and assess devices remotely, allowing technicians to operate machines through the software. IoT devices streamline operations, eliminating the need for physical visits and ensuring continuous vigilance.

Create work orders via email and CRM, tracking them against SLAs, invoices, and total revenue. Utilize inventory insights to manage warehouse levels and equip field personnel with the necessary tools for superior on-field services.

Synchronize data to effectively track and manage assets and equipment down to the truck level. Integration with Dynamics 365 Finance and Dynamics 365 Supply Chain Management enables comprehensive tracking, including inspection history and sensor health checks.

Handle inventories and equipment availability in real time. Dynamics 365 Field Service allows drivers, support staff, and technicians to manage inventory assets' real-time location, track deliveries, and more.

Implement a single workflow and intelligently deploy suitably experienced employees to customer locations. Benefit from AI-enabled scheduling recommendations, a drag-and-drop scheduling board, triage calls, and interactive maps for efficient resource allocation.