AI in Retail

December 28, 2018

Where everything is about technology and industries, the air has a lot about Artificial Intelligence(AI) I just mean the trend. Every sector is adapting AI a different approach towards intelligence. Even Retail industries have brought themselves into many things and so if it is computer vision, less human work, facial recognition, etc. Hence there is much more which is can be the turning point for them. End to end process automation again has comes with a different picture so retail industry have much more to go with AI.

Does your retail industry faces process gaps or manual routing and according to source 40% reports that they do face these things. Here is the key AI, it can help to bridge the gap and make more efficient results. Process gaps are a kind of matter that affects the customer which takes them to transparency issues so now you don’t need to bother AI has got your back.

So here are a few points which retail industries should consider and make the real impact with AI.

Developing software more quickly

Every industry focuses on their customer’s requirement and tries best to keep them happy but what if the journey of your customer is been disturbed. Now automation requires more software that many times organizations couldn’t come up with due less time or lack of resources. New tools like low-code development platforms can speed up the software development that would help retailers to fill the gap and cure their pain points. Predictive AI features are helping as well.

Automating process

Automation means automatic and I’m sure how industries life has become easier from moving towards automation rather than manual. Even for customers, manual processes are really a hurdle but there are new tools which are willing to help. So automating customer’s journey is great for retailers. AI solutions like enhanced analytics or intelligent solutions are going to improve the online shopping experience.

AI to back-end processes.

AI has always been powerful for back-end activities. They have made various use cases for back-end activities. Retailers have to analyze or look at how they can amplify current human-centric processes. Let’s talk about the digital business pros as of how natural language processing is helping with decisions and applying analytics to automate. I mean this would help their individuals to focus on more complex issues.

Using robotic process automation (RPA).

RPA helps client-side automation and integration which helps businesses to automate the tasks which are been handled by humans. This is a straight approach as well as end-to-end transparency.

AI world has a lot to deliver we have to look at what measures or approach we can take also focusing on back-end processes. Focus on customer’s journey and how best we can support them. Adapt technologies like RPA and low-code that could also be a start towards end-to-end automation. These tools are the real power AI has got which is going to change the picture of customer experience. Hence a greater picture for the retail industry.

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