A leading e-commerce company in the building and construction industry sought to improve customer engagement and streamline operations. Challenges included managing diverse user expectations, ensuring seamless data synchronization across multiple offices, and eliminating biases in data to enhance decision-making.
Stridely Solutions developed an AI-driven chatbot to automate customer interactions, enhance engagement, and boost sales conversions. By integrating Natural Language Processing (NLP) models, machine learning algorithms, and real-time response generation, the chatbot provided 24/7 support, guided users through troubleshooting, and ensured seamless data synchronization.
The impact was significant—customer engagement increased by 50%, lead generation improved by 30%, and lead qualification efficiency grew by 25%. Automation covered 70% of the sales process, boosting customer satisfaction by 75%. With plans to integrate the chatbot into their CRM, the client is on track to achieve full business process automation, further driving efficiency and sales growth.