A leading manufacturer of exterior building products in North America faced challenges with its legacy IT system, which relied on multiple disconnected applications, outdated database structures, and inefficient business processes. These issues led to high operational costs, poor data synchronization, and an inconsistent customer experience.
Stridely Solutions modernized the client’s system by merging multiple applications into a single, web-based platform. A centralized database reduced data duplication, while Azure DevOps enabled efficient deployment. Integration with Dynamics 365 improved customer service, and Azure AD B2C enhanced security. The new system also introduced automated alerts, email integration, and multi-level user management for better control and transparency.
The transformation significantly reduced operational costs, improved efficiency, and eliminated dependency on third-party tools. The revamped customer portal increased engagement, lowered attrition rates, and enhanced trust, ensuring a seamless digital experience.